Last updated: September 7, 2026
Nexus is committed to protecting the privacy and personal data of its users and clients. This Privacy Policy describes how we collect, use, store and protect your personal information in compliance with the European Union's General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) and other applicable legislation in Portugal.
1. Data Controller
The controller responsible for the personal data collected through this website is Nexus.
Location: Portugal
2. Personal Data Collected and Purpose
We collect and process your personal data only when strictly necessary to provide our services or respond to your requests.
3. Data Retention
Your personal data is kept only for as long as strictly necessary to fulfil the purposes for which it was collected:
- Contact/diagnosis form data: kept for up to 2 years after the last contact, if no business relationship is established.
- Client and billing data: kept for the 10-year legal period required by applicable tax legislation.
4. Sharing Data with Third Parties
Nexus does not sell or transfer your data to third parties for marketing purposes. Data may be shared strictly with trusted service providers that support the operation of the website and the business (e.g. web hosting platforms, CRM tools, email marketing services and payment processors), duly bound by confidentiality obligations and GDPR compliance.
5. Your Rights (GDPR)
As a data subject, you have the following rights regarding the protection of your data:
- Right of Access: The right to obtain confirmation and a copy of your personal data held by us.
- Right to Rectification: The right to request correction of inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): The right to request deletion of your data when it is no longer necessary.
- Right to Restriction of Processing: The right to request the restriction of processing of your data in certain circumstances.
- Right to Portability: The right to receive your data in a structured, commonly used format.
- Right to Object: The right to object to the processing of your data for direct marketing purposes.
To exercise any of these rights, please contact us via our support email.
6. Cookies and Tracking Technologies
We use essential cookies for the website to function and analytics/marketing cookies (such as Google Analytics or ad pixels) to understand how visitors interact with the platform. You can manage your cookie preferences at any time through the site's cookie banner or your browser settings.